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Old 02-06-2019, 10:56 AM
jowen jowen is offline
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Join Date: Feb 2019
Posts: 1
dms 100

hi

I am changing to a new computer windows 7 professional using securecrt 8.5 and i can login. I can also do programming is the dms100 but when i goto may alarms i locks up my connection and I have to reload the connction. The alarm banner is live refresh. Need help
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Old 02-06-2019, 11:56 AM
berdmann berdmann is offline
VanDyke Technical Support
 
Join Date: Aug 2017
Posts: 224
Hi jowen,

In order to get a better understanding about what might be occurring, can you please send a trace output log of the connection attempt as an ATTACHMENT to an EMAIL to support@vandyke.com?

Please refer to the following steps to create the trace output log:

Video Link: https://youtu.be/kzEUhvxKvyY

- Launch SecureCRT and open SecureCRT's main "File" menu and select the "Trace Options" menu item.

- Open the "File" menu again and choose "Log Session..."
--> Specify a path to your Desktop folder and a name of the log file, such as SCRT_Log.txt.

- Now attempt your connection again, until SecureCRT "locks up"

- Go to your Desktop folder and locate the SCRT_Log.txt file. Please send the SCRT_Log.txt file as an email attachment to Support@VanDyke.com with "Attn Brittney Forum Post 13390" in the subject line.
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Thanks,
--Brittney

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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