Only part of a ReadProcessMemory or WriteProcessMemory request was completed

[getoffmypatch]

While attempting to connect to Vshell server using a new ID/PW, we are encountering the error below. Its strange because the setup is the exact same using the old ID/PW which still works. Any help would be appreciated. The same error is seen in the Vshell logs on the VShell server itself.

i SENT : USERAUTH_REQUEST [password]
i RECV : AUTH_SUCCESS
! 02753: Could not load profile for DIR\<user>: Only part of a ReadProcessMemory or WriteProcessMemory request was completed.

Thanks,
Shane