SecureCRT upgrade/install trouble

[lbarrett]

I am attempting to upgrade from v6.5.3 to v6.7.4, i am a licensed user.
it appears that some how the 6.5 msi file was deleted and/or the 6.7 install cannot find it to remove/upgrade. I attempted to reinstall 6.5.3 to repair the current install but it says it cannot find the 6.5 msi either. Help!?

[rtb]

Hi lbarrett,

Thanks for the question. SecureCRT installers are not upgrade installers. They should be able to install without any prior version installed on the machine.

Would you send a screenshot of the error you are seeing to support@vandyke.com with a subject of Attn: Todd - Forum thread 10307?

Would you also include the operating system you are using and what Anti-Virus software you are using?

[lbarrett]

thank you, i will send that right away.

[lbarrett]

i get the same message whether i am trying to uninstall the old version from add/remove software or running the install of the new version.

[rtb]

Hi lbarrett,

Thanks for the update. I haven't seen a message sent to support@vandyke.com.

Did you have a chance to send the message with the requested information?

[rtb]

Hi All,

This problem was a result of a damaged Windows installer environment. When the SecureCRT 6.7.4 installer prompted for the location of the MSI file to complete the installation, it was necessary to manually browse to a valid 6.5.3 MSI file to successfully upgrade SecureCRT. By default, the MSI file should be in the following location:
Windows 7:
C:\Users\username\AppData\Local\Downloaded Installations\{4E276A2F-9278-4852-8953-B5E6B7251941}\VanDyke Software SecureCRT 6.5

Windows XP:
C:\Documents and Settings\username\Local Settings\Application Data\Downloaded Installations\{4E276A2F-9278-4852-8953-B5E6B7251941}\VanDyke Software SecureCRT 6.5