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  #1  
Old 09-29-2019, 07:02 PM
MrGadget MrGadget is offline
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Join Date: Sep 2019
Posts: 1
Extending Eveluation

Hi,
We are in the process of purchasing a number of licences, but internal processes are taking longer than anticipated.
So, I requested an extension and got sent some instructions that I don't seem able to follow.

Instructions as follows (evaluation has ~3 days remaining);

1. Start the application.

a. If the application has not expired, select "Enter License
Data" from the Help menu and enter the license data.

2. Click on the "Extend Evaluation" button.

After step 1a, my options are "Play Demo...", Next or Cancel - no "Extend Evaluation" option.

If I go Next, I can "Enter Licence Manually" but I don't actually have a full licence yet.


What am I missing?

Notes;
Version 8.5.4 (x64 build 1942) - Official Release - 30 May 2019

Trial User
Serial Number: xx-xx-xxxxxx
Issue Date: 09-03-2019
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  #2  
Old 09-30-2019, 08:18 AM
bgagnon bgagnon is offline
VanDyke Technical Support
 
Join Date: Oct 2008
Posts: 4,015
Hi MrGadget,

This is not an issue that should be handled via the public forum. Please send an email to support@vandyke.com and reference Attn Brenda - Forum Thread #13915.
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Thanks,
--Brenda

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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