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  #1  
Old 06-12-2018, 01:19 PM
jimmy2469 jimmy2469 is offline
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Join Date: Jun 2018
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trying to install 30 trial securefx

Once install completes i get a pop up box saying: Error reading setup initialization file

how do i correct this?
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  #2  
Old 06-12-2018, 02:29 PM
berdmann berdmann is offline
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Posts: 74
Hi jimmy2469,

The error shown usually indicates an incomplete download of the installer.

Did you download the installer from our website?

Which version of SecureCRT are you attempting to install?

Generally, due to anti-virus/firewall apps, you don't want to choose to "Run" (install via the browser), but instead download the EXE to your local computer and then double-click to install it.

What is the size of the EXE once downloaded?
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support@vandyke.com
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  #3  
Old 06-13-2018, 07:01 AM
jimmy2469 jimmy2469 is offline
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install

I am trying to install SecureFX, 32 bit version. I am not choosing run but going into my directory and clicking on the exe file. i tried the download twice and both received the same message.

here are what the files look like:

sfx833-x86(1).exe Application 19,600 KB
sfx833-x86.exe Application 19,664 KB
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  #4  
Old 06-13-2018, 09:22 AM
berdmann berdmann is offline
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Hi jimmy2469,

The scrt833-x86.exe should be 24.2 MB.

Did you download the installers directly from our website?

If so, it is likely that something in your environment is preventing the completion of your downloads.
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--Brittney

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support@vandyke.com
(505) 332-5730
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