Can't connect to remote server. Socket error = #2000.

[avinash.bhamare]

Hi Team

End users are trying to connect to SFTP server but they are getting below mentioned error message. Can someone please help me to understand the issue. I have restarted cShell SSH2/SFTP service on server but no luck.

SFTP Version 4.1.0 (x64 build 808)

STATUS:> Resolving host name xyz.abc.com...

STATUS:> Host name xyz.abc.com resolved: ip = 199.6.xxx.xxx.

STATUS:> Connecting to SFTP server... xyz.abc.com:22 (ip = 199.6.xxx.xxx)...

ERROR:> Can't connect to remote server. Socket error = #2000.
ERROR:> Timeout (10000 ms).eam,



STATUS:> SFTP21 connection closed.

Thanks
Avinash Bhamare

[bgagnon]

Hi Avinash,

I assume you mean VShell, instead of cShell.

If so, some additional details are needed that are not appropriate for posting in the public forums, please send an email to support@vandyke.com and include "Attn Brenda - Forum Thread #12095" in the subject line.

The best way to troubleshoot the issue will be to get a VShell debug log. If not already enabled, please enable Debug in the Log File Messages column in the Common / Logging category of VShell's control panel. Then, apply the change, replicate the issue and attach the debug log to the email.