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Old 07-22-2008, 10:55 AM
Mabus Mabus is offline
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Join Date: Jul 2008
Posts: 1
MAJOR Connection Problem

Here's my situation, I have four shell accounts with the same company. The exact same configuration for all four accounts. Different ip's, different login names, same password.

Logging into two of them, logs in without any problem whatsoever. Logging into the other two however, gives enormous headaches.

When I try to SSH in, I get an annoying Keyboard Interactive Authentification popup. If I punch in the password I can log in just fine (although it's a bit of a pain in the neck having to put the password in all the time for these two accounts).

When I try to FTP in, things get even worse however. The Keyboard Interactive Authentification popup appears (just as it does for SSH), but THIS time, When I punch the password in, it stalls. The window remains blank, and the taskbar of SecureFX says "Waiting To Retry Connection". A few seconds later I get the annoying popup again.

Any ideas what's going on here or how to resolve this issue?

The version number is 6.0.2 build 260.
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Old 07-22-2008, 02:48 PM
tnygren's Avatar
tnygren tnygren is offline
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Join Date: May 2005
Posts: 1,408
Hi Mabus,

For the Keyboard Interactive passwords, SecureCRT and SecureFX 6.1 now have an option to be able to save the password for these sessions.

SecureCRT and SecureFX 6.1 are in beta release currently and can be downloaded from this link:


As for the issue with SecureFX, could you send me a log from the connection attempt from SecureFX?

To configure SecureFX to generate a log file:

    1) Open SecureFX and choose Options / Global Options.

    2) Browse to the File Transfer / Options / Advanced
       category in the "Global Options" dialog and enable
       the "Enable log output to file" option.
       Note: If you're using a version of SecureFX earlier
             than version 3.0, this option is located in the
             Options / Advanced category of the Global
             Options dialog.

    3) Specify a filename in the "Log filename" field.  For example:
            C:\Documents and Settings\<your_username>\My Documents\SecureFX.log

    4) Press the "OK" button to close the Global Options dialog.

    5) Attempt the connection to the remote machine and
       perform the steps needed to replicate the problem.

    6) Once the problem occurs, browse to the location of
       the SecureFX log file and send it to us by means of
       an e-mail attachment.
Just send the log to support@vandyke.com and reference this forum thread (3068).


Teresa Nygren
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