Very slow keyboard response in all sessions

[bhicks69]

In all sessions, whether telnet or ssh, it takes a long time to connect and the keyboard response is very slow. This just started today. I was running 8.1 so I upgraded to 8.3.4. No change. If I use a different program (such as putty), the response time is as expected. I have all my sessions log but I tried without logging as well and it's still slow.

[bgagnon]

Hi bhicks69,

It just started today? When there had been no changes to SecureCRT (until you upgraded)?

What changes had occurred? (System upgrades, new software installed, etc.)

What OS is SecureCRT installed on?

[bhicks69]

No changes have been made. Windows 10 pro. About 5 days ago there was a Windows update but I use SecureCRT daily for hours so it wasn't happening over the last few days - it's just something I've noticed since this morning.

[bgagnon]

Hi bhicks69,

It's likely the only way to discover the source of the delay is through a Process Monitor log, see attached. If unable to determine the cause yourself, please send the log to support@vandyke.com and reference "Attn Brenda - Forum Thread #13492".

[bhicks69]

I sent the ProcMon log file.

[bgagnon]

Hi bhicks69,

Got it, thanks!

[bgagnon]

Hi all,

This turned out to be an issue where the customer's anti-virus software caused the issue.