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  #1  
Old 04-09-2019, 01:57 PM
bhicks69 bhicks69 is offline
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Very slow keyboard response in all sessions

In all sessions, whether telnet or ssh, it takes a long time to connect and the keyboard response is very slow. This just started today. I was running 8.1 so I upgraded to 8.3.4. No change. If I use a different program (such as putty), the response time is as expected. I have all my sessions log but I tried without logging as well and it's still slow.
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  #2  
Old 04-09-2019, 02:01 PM
bgagnon bgagnon is offline
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Hi bhicks69,

It just started today? When there had been no changes to SecureCRT (until you upgraded)?

What changes had occurred? (System upgrades, new software installed, etc.)

What OS is SecureCRT installed on?
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Last edited by bgagnon; 04-09-2019 at 02:01 PM. Reason: clarification
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  #3  
Old 04-09-2019, 02:58 PM
bhicks69 bhicks69 is offline
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No changes have been made. Windows 10 pro. About 5 days ago there was a Windows update but I use SecureCRT daily for hours so it wasn't happening over the last few days - it's just something I've noticed since this morning.
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  #4  
Old 04-10-2019, 08:10 AM
bgagnon bgagnon is offline
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Hi bhicks69,

It's likely the only way to discover the source of the delay is through a Process Monitor log, see attached. If unable to determine the cause yourself, please send the log to support@vandyke.com and reference "Attn Brenda - Forum Thread #13492".
Attached Files
File Type: pdf ProcMon Usage - Gather debug info about a process.pdf (449.8 KB, 10 views)
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(505) 332-5730
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  #5  
Old 04-10-2019, 10:28 AM
bhicks69 bhicks69 is offline
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I sent the ProcMon log file.
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  #6  
Old 04-10-2019, 10:36 AM
bgagnon bgagnon is offline
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Hi bhicks69,

Got it, thanks!
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--Brenda

VanDyke Software
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  #7  
Old 04-10-2019, 11:16 AM
bgagnon bgagnon is offline
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Hi all,

This turned out to be an issue where the customer's anti-virus software caused the issue.
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--Brenda

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support@vandyke.com
(505) 332-5730
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