CTRL shortcuts not working

[miked]

Thanks Dennett,

When you connect to the Nortel switch you are using a serial connection (serial protocol), right?

With SecureCRT are you using Quick Connect or a saved session?

[Dennett]

Yes Mike,

Serial connection.

Quick connect...

Originally Posted by miked

Thanks Dennett,

When you connect to the Nortel switch you are using a serial connection (serial protocol), right?

With SecureCRT are you using Quick Connect or a saved session?

[miked]

Thanks Dennett,

Connecting serially and not seeing data from the server is sometimes a flow control issue, particularly when the same serial connection works using another terminal emulator.

Let's disable all flow control settings and see if it helps.

For testing new settings I'm always more comfortable creating a test session and modifying that, rather than modifying the default session. (The default session is the one that Quick Connect uses, and which all new sessions use as a template, and which the connect bar and other ad hoc sessions use, so I like to be sure of the solution before I modify the default session.)

To create a test session:

• Open Quick Connect
• Make sure Save session is checked (lower right side of window)
• Press the Connect button
• File menu / Disconnect
• Open the Connect window (File menu / Connect)
• Right click on the session you created and select Properties
• In the Connection / Serial category, disable all Flow control settings (RTS/CTS is enabled by default, so you will probably just need to disable that setting)

[Dennett]

Yes, thanks for that Mike but this was the first thing I tried.

Same result...

Cheers... Dennett

Originally Posted by miked

Thanks Dennett,

Connecting serially and not seeing data from the server is sometimes a flow control issue, particularly when the same serial connection works using another terminal emulator.

Let's disable all flow control settings and see if it helps.

For testing new settings I'm always more comfortable creating a test session and modifying that, rather than modifying the default session. (The default session is the one that Quick Connect uses, and which all new sessions use as a template, and which the connect bar and other ad hoc sessions use, so I like to be sure of the solution before I modify the default session.)

To create a test session:

• Open Quick Connect
• Make sure Save session is checked (lower right side of window)
• Press the Connect button
• File menu / Disconnect
• Open the Connect window (File menu / Connect)
• Right click on the session you created and select Properties
• In the Connection / Serial category, disable all Flow control settings (RTS/CTS is enabled by default, so you will probably just need to disable that setting)

[bgagnon]

Hi Dennett,

What terminal emulation are you using in iTerm?

What terminal emulation are you using in SecureCRT? (Session Options / Terminal / Emulation)

[Dennett]

Hi,

I'm using the default iTerm emulation which is xterm...

I have tried every terminal emulation available within SecureCRT but they all behave the same.

Originally Posted by bgagnon

Hi Dennett,

What terminal emulation are you using in iTerm?

What terminal emulation are you using in SecureCRT? (Session Options / Terminal / Emulation)

[bgagnon]

Hello Dennett,

Have you investigated the possibility Mike brought up with ACX?

Have you changed the Input Source setting on your Mac, in System Preferences / Language & Text?

Also, functionality exists on the Mac to map keys for specific applications (System Preferences / Keyboard / Keyboard Shortcuts / Application Shortcuts).

Can you verify you have not mapped those combinations to do something else in SecureCRT (or mapped them to send the correct data for the other applications)?

[Dennett]

Hi,

Yes, I always attempt all suggestions posted, before posting myself.

No luck with any of that.

Nor have I remapped any keys for SecureCRT or any other application.

I have tried every combination of settings in your app. No change in behavior in relation to this issue, with any of them.

Cheers...

Originally Posted by bgagnon

Hello Dennett,

Have you investigated the possibility Mike brought up with ACX?



Also, functionality exists on the Mac to map keys for specific applications (System Preferences / Keyboard / Keyboard Shortcuts / Application Shortcuts).

Can you verify you have not mapped those combinations to do something else in SecureCRT (or mapped them to send the correct data for the other applications)?

[bgagnon]

Hi Dennett,

Thanks for the update.

To determine if anything is being sent I would like to get level 9 trace options output.

• Take note of SecureCRT's config location in Global Options / General category
  
  
• Close SecureCRT
  
  
• Edit the .ini file of the session (or default.ini if making an "ad hoc" connection):

D:"Trace Level"=00000000 (or 1)

to

D:"Trace Level"=00000009

• Launch SecureCRT
  
  
• Connect session and attempt several of the keyboard combinations that are not working
  
  
• Copy the information from the terminal window and save to a file

Please attach the resulting file to an email sent to support@vandyke.com and include "Attn Brenda - Forum Thread #10799" in the subject line.

[bgagnon]

Hi Dennett,

Even before providing trace level 9, would you follow the steps listed below and provide a screenshot?

From the Terminal / Emulation / Mapped Keys category of the serial session's Session Options:

• Choose Map a Key...
  
• You will see a prompt to press a key
  
• Press Ctrl+Y
  
• Take a screenshot and post it (or send to support per prior post)

(You can then cancel out of the Map Selected Key dialog.)

[Dennett]

Screenshot as requested...

Originally Posted by bgagnon

Hi Dennett,

Even before providing trace level 9, would you follow the steps listed below and provide a screenshot?

From the Terminal / Emulation / Mapped Keys category of the serial session's Session Options:

• Choose Map a Key...
  
• You will see a prompt to press a key
  
• Press Ctrl+Y
  
• Take a screenshot and post it (or send to support per prior post)

(You can then cancel out of the Map Selected Key dialog.)

[Dennett]

Followed your instructions, no output is produced into the terminal screen...

Cheers...

Originally Posted by bgagnon

Hi Dennett,

Thanks for the update.

To determine if anything is being sent I would like to get level 9 trace options output.

• Take note of SecureCRT's config location in Global Options / General category
  
  
• Close SecureCRT
  
  
• Edit the .ini file of the session (or default.ini if making an "ad hoc" connection):

D:"Trace Level"=00000000 (or 1)

to

D:"Trace Level"=00000009

• Launch SecureCRT
  
  
• Connect session and attempt several of the keyboard combinations that are not working
  
  
• Copy the information from the terminal window and save to a file

Please attach the resulting file to an email sent to support@vandyke.com and include "Attn Brenda - Forum Thread #10799" in the subject line.

[bgagnon]

Hello Dennett,

Please re-read and attempt again the instructions for collecting trace level 9.

I have followed them and they are accurate.

You should get packet level information in the terminal window.