Blank Screen when connecting to OOB Modem with SecureCRT

[hdeschenes]

Whenever I connect to an out of band modem, I am stuck with a blank window. I can hear the modem dial and answer, then a bit of chatter, then it seems to be connected, but I get nothing in the window and anything I do does not get a response. I end up having to just disconnect. I am using SecureCRT Version 6.7.5 (x64 build 411) - Official Release - April 19, 2012.

[bgagnon]

Hello hdeschenes,

Are you using Serial or TAPI protocol?

What you are describing sounds typical of either a mismatched baud rate or flow control configuration other than what the remote device expects.

If using a USB->Serial adapter, are you using an up-to-date driver?

Are you certain you are using the correct baud rate and flow control configuration for the remote device?

[hdeschenes]

I am using TAPI to use an on-board modem on a Dell laptop. It is a Conexant HDA D330 MDC V.92 Modem.

Port speed: 9600
Data Protocol: Standard EC
Compression: Enabled
Flow Control: Hardware

[bgagnon]

Hello hdeschenes,

What operating system is SecureCRT installed on?

When you configured the modem via the Phone and Modem control panel, did you use a vendor-supplied driver?

Are you able to successfully connect to this device with any other application?