SecureFX 9 not launching; not starting

[JBM]

Hi,

Issue: SecureFX 9 is not launching; not starting when we click on the SecureFX 9 application itself or the desktop shortcut link.

Clue to Resolve: SecureFX 9 can only be launched / started from within SecureCRT 9. We can click the SecureFX icon in SecureCRT to launch successfully Secure FX.

Help:
Q: How do we fix the SecureFX 9 installation so that SecureFX 9 can launch directly? (Without opening FX from within CRT)

Thank you.

[bgagnon]

Hi JBM,

Our version numbers are in the form of #.#.#. What is the complete version from (Help menu) / About SecureCRT?

What OS do you have the applications installed on? By desktop shortcut, I will assume Windows, but having the specific OS would be nice.

So you installed from the integrated installer (SecureCRT and SecureFX)?

Did you choose for the installer to create the shortcuts when you were installing? Or did you create desktop shortcuts afterwards?