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Old 06-28-2019, 04:33 PM
berdmann berdmann is offline
VanDyke Technical Support
 
Join Date: Aug 2017
Posts: 336
Hi ups_scs_team,

In order to troubleshoot this issue, I will need to collect information from you that is not suitable for the forums.

Please send an email to support@vandyke.com, with ATTN: Brittney, Forum Thread# 13607 in the subject field.

Can you please include your SecureFX serial number in the email (Help > About SecureFX)?

I would also like to compare trace logs from your successful connection using the SecureFX GUI and the failure case using SFXCL.

To generate the trace log for your success case, please navigate to Options -> Global Options -> File Transfer -> Advanced in SecureFX and enable the "Enable log output to file" option. Once you have successfully enabled the option, specify a location and name for the file. Please refer to the following example:
After enabling logging you will want to connect to the same remote host that you are connecting to with SFXCL via the GUI application to generate the trace log. Please attach the trace log of your successful connection to the email to support.


In order to generate a trace log for the failure case using SFXCL you will need to add the "/Log" command-line option, followed by the path/filename of the desired log-file to your SFXCL command. For example:

Code:
SFXCL.exe /S /Headquarters /Log c:\DebugLog.txt /Policies/Mission.txt "c:\My Documents\Presentation.txt"
Running your SFXCL command with the /Log command-line option will generate the trace log of your failed connection. Please attach the trace log of your failed SFXCL attempt to the email to support.

Please do not post your serial number or any trace log data in the forums!!!
Attached Images
File Type: png SFX_LogFileOption.png (56.1 KB, 229 views)
__________________
Thanks,
--Brittney

VanDyke Software
Technical Support
support@vandyke.com
(505) 332-5730
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