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Old 05-20-2019, 09:28 AM
berdmann berdmann is offline
VanDyke Technical Support
 
Join Date: Aug 2017
Posts: 233
Hi cbbs70a,

Yes, there is a way to generate trace debug logs of the connection attempts!

Can you please refer to the following steps to generate a trace debug log of the connection attempt? Once you have generated the log, please ATTACH it to an email to support@vandyke.com, with "ATTN: Brittney - Forum Thread #13555" in the subject field.
  1. Launch SecureCRT and open SecureCRT's main "File" menu and select the "Trace Options" menu item.
  2. Open the "File" menu again and choose "Log Session..."
  3. Specify a path to your Desktop folder and a name of the log file, such as SCRT_Log.txt. For example: %APPDATA%\..\..\Desktop\SCRT_Log.txt
  4. Now attempt your connection again.
  5. Go to your Desktop folder and locate the SCRT_Log.txt file. Please send the SCRT_Log.txt file to me as an attachment to an email to support@vandyke.com. Please don't paste the contents of the log(s) on the Forums, as they may contain sensitive data.

This process is depicted in our YouTube video, "Trace Options Debug Logging in SecureCRT" :
https://www.youtube.com/watch?v=kzEUhvxKvyY
__________________
Thanks,
--Brittney

VanDyke Software
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