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Old 05-11-2021, 12:13 PM
berdmann berdmann is offline
VanDyke Technical Support
Join Date: Aug 2017
Posts: 441
Hi schwaboy,

Our QA/Dev team would like to collect some additional information from you...

They would like to take a look at a raw log that captures the characters/emojis in question.

Can you please attach a raw log that captures the characters that are displayed incorrectly to an email to, with **ATTN: Brittney, Forum Thread #14521** in the subject line?

To create a raw log in SecureCRT:
  1. Before connecting with the session, select "Raw Log Session" from SecureCRT's "File" menu.
  2. In the "Select Log File" dialog, choose a folder and filename in which you would like the log text to be stored and press the "Save" button. At this point, you open the "File" menu, you will notice that the "Raw Log Session" menu item now has a check-mark next to it; this indicates that raw logging is activated.
  3. Now connect to the remote machine and perform the actions which cause the reported problem to occur.
  4. Once the problem occurs, disconnect the session and select "Raw Log Session" from the "File" menu to turn off the raw logging feature.
  5. Browse to the location of the raw log file and add the file as an attachment to your email reply.
NOTICE: The requested troubleshooting data may include sensitive information (usernames, passwords, publicly-accessible host names or IP addresses, etc).
Please redact sensitive information that would not be appropriate for email communication prior to sending the requested information. If there is sensitive information that must be conveyed in order to provide a complete picture of the scenario you're facing, please let us know and we will set up a secure upload mechanism that can be used.

Our Dev team would also like to know the exact name of the font family/weight you are using. This font has ~40 variations, some with "Windows Compatible" as part of the name. For example:
Fira Code Regular Nerd Font Complete Mono Windows Compatible.ttf
Fira Code Regular Nerd Font Complete Mono.ttf
Did you install the version available at the following location?

VanDyke Software
Technical Support
(505) 332-5730
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