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-   -   Extending Eveluation (https://forums.vandyke.com/showthread.php?t=13915)

MrGadget 09-29-2019 07:02 PM

Extending Eveluation
 
Hi,
We are in the process of purchasing a number of licences, but internal processes are taking longer than anticipated.
So, I requested an extension and got sent some instructions that I don't seem able to follow.

Instructions as follows (evaluation has ~3 days remaining);

1. Start the application.

a. If the application has not expired, select "Enter License
Data" from the Help menu and enter the license data.

2. Click on the "Extend Evaluation" button.

After step 1a, my options are "Play Demo...", Next or Cancel - no "Extend Evaluation" option.

If I go Next, I can "Enter Licence Manually" but I don't actually have a full licence yet.


What am I missing?

Notes;
Version 8.5.4 (x64 build 1942) - Official Release - 30 May 2019

Trial User
Serial Number: xx-xx-xxxxxx
Issue Date: 09-03-2019

bgagnon 09-30-2019 08:18 AM

Hi MrGadget,

This is not an issue that should be handled via the public forum. Please send an email to support@vandyke.com and reference Attn Brenda - Forum Thread #13915.


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