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-   -   Very slow keyboard response in all sessions (https://forums.vandyke.com/showthread.php?t=13492)

bhicks69 04-09-2019 02:57 PM

Very slow keyboard response in all sessions
 
In all sessions, whether telnet or ssh, it takes a long time to connect and the keyboard response is very slow. This just started today. I was running 8.1 so I upgraded to 8.3.4. No change. If I use a different program (such as putty), the response time is as expected. I have all my sessions log but I tried without logging as well and it's still slow.

bgagnon 04-09-2019 03:01 PM

Hi bhicks69,

It just started today? When there had been no changes to SecureCRT (until you upgraded)?

What changes had occurred? (System upgrades, new software installed, etc.)

What OS is SecureCRT installed on?

bhicks69 04-09-2019 03:58 PM

No changes have been made. Windows 10 pro. About 5 days ago there was a Windows update but I use SecureCRT daily for hours so it wasn't happening over the last few days - it's just something I've noticed since this morning.

bgagnon 04-10-2019 09:10 AM

1 Attachment(s)
Hi bhicks69,

It's likely the only way to discover the source of the delay is through a Process Monitor log, see attached. If unable to determine the cause yourself, please send the log to support@vandyke.com and reference "Attn Brenda - Forum Thread #13492".

bhicks69 04-10-2019 11:28 AM

I sent the ProcMon log file.

bgagnon 04-10-2019 11:36 AM

Hi bhicks69,

Got it, thanks!

bgagnon 04-10-2019 12:16 PM

Hi all,

This turned out to be an issue where the customer's anti-virus software caused the issue.


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