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#1
02-24-2009, 11:44 AM
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3.0.1.478 SFTP problem with Adobe CS3/CS4 (DreamWeaver, Contribute)
Hello all:
VShell 3.0.1.478 End-users have reported problems with Adobe CS3 and CS4 (DreamWeaver and Contribute specifically) using SFTP into the VShell server. Users cannot create new files nor delete existing files (which affects check-in/checkout). CS4 users receive a message similar to this: Code:
NOTE: clock on client is about 60 seconds slower than server. The file in question, bulletin/mm_menu.js, exists and the NTFS permissions (Win2000) are OK. Server logging in debug mode: Code:
Originally, I thought the problem lied with Adobe. The version prior to CS3 worked well, but since the release of CS3 problems have persisted. Adobe has ignored to look into this problem  , so I turn here.Additionally, a recent test to a Linux box running OpenSSH 3.9 did not have the same problems. So Im thinking that the problem may lie with VShell. Thanks. S.A. Birl
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA 
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#2
02-24-2009, 12:51 PM
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Hi Birl,
We have seen this issue in the past. It appeared that DW8 would transfer a file, but CS4 would attempt to delete a file regardless of the file existing, and when it couldn't delete the file, it was not able to continue. Can you confirm that the SFTP clients in the previous version of Dream Weaver (DW) and CS4 are configured exactly the same? Can you provide a verbose log from the SFTP client in CS4? Can you provide a VShell debug log of a successful file transfer from the the previous DW client along with verbose output from the client? Since these logs will contain sensitive data, feel free to send them as attachments to support@vandyke.com with a subject of "Attn: Todd - Thread 3453". Last edited by rtb : 02-24-2009 at 01:14 PM.
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#3
02-24-2009, 01:20 PM
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Hi Birl,
After some additional review of the posted log, we were wondering if the following path exist? /bulletin/bulletin/Do you have 'Use single virtual SFTP root' enabled in the SFTP category of the VShell Control Panel?
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#4
02-24-2009, 02:50 PM
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Todd:
Both CS3 and CS4 clients are configured the same way. AFAIK, neither CS3 nor CS4 provide any client-side logs. Adobe seems to have a M$ approach to offering any sort of valid, useful information for troubleshooting. As for server-side log of a "successful" file transfer. None exist. No one has been able to upload a file via CS3 successful. 'Use single virtual SFTP root' has never been enabled, and with 2 roots (1 for the end-users, 1 for administrative -- unrelated to this), Im hesitant to enable it on a production server.
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#5
02-24-2009, 03:08 PM
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Our public on-line documentation for DreamWeaver MX 2004.
http://www.temple.edu/webhelp/connec...mx2004_ftp.htm The settings for CS3 and CS4 are the same.
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#6
02-24-2009, 03:33 PM
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Forgot to answer the other question, /bulletin/bulletin/ does not exist.
It should be /bulletin/ We've never been able to find client-side SFTP logs, just standard FTP. I know it's not your product, but do you know how to grab such logs from DW?
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#7
02-25-2009, 09:50 AM
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Hi Birl,
Thanks for the information. Unfortunately, I don't know how to get different types of logs from DW. Since the CS3 and CS4 clients are sending '/bulletin/bulletin/', it seems like there is a configuration problem with the client in DW, or the client is "assuming" something that the previous version of DW didn't. Would you be able to send or post a VShell debug log for a successful attempt using the previous version of DW to send files to '/bulletin/'? Are the public instructions for configuring DW that you posted a link to for both CS3, CS4 and the previous version of DW?
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#8
02-25-2009, 03:24 PM
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Todd:
Here are the server logs. The client is DreamWeaver 8. Code:
As for the online document, it applies to all versions of DreamWeaver.
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#9
02-25-2009, 03:28 PM
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Oh, btw, what does 'Use single virtual SFTP root' do exactly?
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#10
02-25-2009, 06:58 PM
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Hi Birl,
I notice in the log from DW8 that "/bulletin/" is being sent rather than "/bulletin/bulletin/". Would you be able to send or post successful debug logs from OpenSSH for both DW8 and CS3 or CS4? When 'Use single virtual SFTP root' is enabled, if a user has multiple SFTP roots defined, they will be presented as subordinate to a virtual '/', rather than as individual drives. The virtual '/' that is created is not real, in that no folders or files can be created in the virtual '/' root. One would need to cd into an alias or folder to which they have access to be able to create folders or files. Does this help to answer your question?
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#11
03-02-2009, 01:47 PM
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Yes, that does answer my question. It wouldnt be a good idea for me to enable a single FTP root.
Regarding OpenSSH server logs, even in debug mode, the daemon is only logging the connection and nothing else. No DreamWeaver transactions are logged. Google tells me that OpenSSH's SFTP doesnt log. 
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#12
03-03-2009, 10:58 AM
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Hi Birl,
Resolving this issue will be a little difficult since you are asking for assistance configuring a non-VanDyke Software product. I noticed a 'Server Compatibility' button in your Configure Server dialog, and was wondering what can be set in that option. Would you post a screenshot of that dialog? Where do you configure the "/bulletin/bulletin/" in CS4, and how does it differ from DW8? Does anyone out there run DW CS4, and have additional insight to offer about configuring SFTP transfers for the built-in client?
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#13
03-03-2009, 02:11 PM
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Quote:
When we select SFTP as the mode, the "Server Compatibility" option is grayed out. Quote:
We only put bulletin in the root section. Not sure why DW sends bulletin/bulletin Quote:
My co-worker, who supplied me with these answers and screenshots. The options are *exactly* the same in DW8, CS3 and CS4. The screenshots are from CS4, but the options are the same in DW8.
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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#14
03-03-2009, 03:15 PM
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Hi Birl,
Thanks for the answers and screenshots. Since the configuration for DW8 is the same as CS4, and DW8 works, but CS4 doesn't, this would logically point to a bug/change in CS4. Have you reported this bug/change to Adobe? As an attempt at a workaround, have you tried clearing the 'Host Directory:' field for the CS4 configuration? What SFTP root is configured in VShell?
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#15
03-04-2009, 08:31 AM
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Todd,
As I mentioned in the OP, Adobe has brushed us off. When DreamWeaver was still under Macromedia, we always received help. Not now. I'll have my co-worker clear out the Host Directory field, but I think it may cause problems. I'll get back to you on those results. As for the SFTP root, see attached. The highlighted field is the root all users go to. Thanks.
__________________
S.A. Birl Senior Systems Administrator - Computer Services - Temple University Philadelphia, PA
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